A couple of weeks ago a woman came into the practice and swore at our little junior and upset her dreadfully. There is another patient who is so litigious, we're scared to breathe around him. Then today a woman came in who was a total doozy. Unfortunately the specialist she was booked into see had a couple of emergencies and was running late. Well, that didn't suit her majesty at all. She kept coming up to reception and demanding to see one of the other doctors who were, fortunately for them, completely booked out for today. She then went around other patients in the waiting room and started stirring them up about how long they've waited...we nearly had a riot. All caused by this one woman.
Yet, she was as nice as pie to the doctor, came out and paid her bill and swanned off as sweet as pie. The doctor in question reckoned she was mad! Whatever...she had a problem and everyone else suffered for it.
I am so pleased I no longer work on the front desk dealing with cranky patients. Some of those people ought to visit an Oncology practice...now that's where people have their priorities right. They have a life-threatening illness, have to undergo the most diabolical treatment in the form of chemotherapy and/or radiotherapy, some are even terminal. Yet their outlook on life is amazing. They are serene, happy and treat other people so well.
But you get someone who has a real or imaginary illness (yes, there a few of those), they're nowhere near dying and they treat the staff like dirt. Then wonder why they get no sympathy.
Makes you wonder, doesn't it?
Right, I've got that out of my hair, thanks for listening. Have a good week.